Discussion:
NEWS: 'Goa's banking services best in India' (TNN)
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Goanet News
2011-03-27 21:09:21 UTC
Permalink
'Goa's banking services best in India'
TNN | Mar 27, 2011, 05.57am IST

PANAJI: Goa has witnessed a boom in the banking sector and the number
of banking offices was 556 on September 30, 2010, states the economic
survey 2010-11. "There is a scheduled commercial bank branch for
approximately every 4,148 people in Goa as against the all-India
average of 14,683 people," the survey states.

As per the figures provided in the survey, Himachal Pradesh-with an
average population of 7,035 people per branch-and Punjab with 8,377
people come a close second and third respectively. The average of
Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
between 10,000 and more up to 29,913.

Among the union territories, Chandigarh has the best average of 5,106,
while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
Goa's banking sector grew phenomenally. "This (the figures) show that
Goa has the best banking services compared to all other states and
union territories in the country," the survey report states.

There were hardly five banking offices in 1962, but by the time Goa
was granted statehood in 1987, the number grew to 300. "The aggregate
deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
crore in 2008-09 and to 29,506 crore in 2009-10," according to the
survey.

During 2008-09, domestic savings registered an annual growth of 30%,
while NRE deposits dropped to 3% as compared to the previous year. In
2009-10, the annual growth rate of domestic and NRE deposits stood at
14% and 10% respectively. The number of nationalized bank branches
increased by 5.13% over the previous year, while the number of private
sector banks and cooperative bank branches increased by 21.31% and
7.20% respectively.

The percentage increase in deposits for nationalized banks, private
sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
respectively. "Similarly, the percentage increase in credits for
nationalized banks and cooperative banks is 56.99% and 60.10%
respectively, whereas for private sector banks it decreased by 9.41%,"
the report states.

The credit deposit ratio has decreased from 31 in September 2009 to 30
in September 2010. Notably, cooperative banks topped the list as far
as credit deposit ratio is concerned followed by nationalized banks,
while private sector banks recorded a credit deposit ratio of 20.

http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Goanet News
2011-03-27 21:09:21 UTC
Permalink
'Goa's banking services best in India'
TNN | Mar 27, 2011, 05.57am IST

PANAJI: Goa has witnessed a boom in the banking sector and the number
of banking offices was 556 on September 30, 2010, states the economic
survey 2010-11. "There is a scheduled commercial bank branch for
approximately every 4,148 people in Goa as against the all-India
average of 14,683 people," the survey states.

As per the figures provided in the survey, Himachal Pradesh-with an
average population of 7,035 people per branch-and Punjab with 8,377
people come a close second and third respectively. The average of
Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
between 10,000 and more up to 29,913.

Among the union territories, Chandigarh has the best average of 5,106,
while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
Goa's banking sector grew phenomenally. "This (the figures) show that
Goa has the best banking services compared to all other states and
union territories in the country," the survey report states.

There were hardly five banking offices in 1962, but by the time Goa
was granted statehood in 1987, the number grew to 300. "The aggregate
deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
crore in 2008-09 and to 29,506 crore in 2009-10," according to the
survey.

During 2008-09, domestic savings registered an annual growth of 30%,
while NRE deposits dropped to 3% as compared to the previous year. In
2009-10, the annual growth rate of domestic and NRE deposits stood at
14% and 10% respectively. The number of nationalized bank branches
increased by 5.13% over the previous year, while the number of private
sector banks and cooperative bank branches increased by 21.31% and
7.20% respectively.

The percentage increase in deposits for nationalized banks, private
sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
respectively. "Similarly, the percentage increase in credits for
nationalized banks and cooperative banks is 56.99% and 60.10%
respectively, whereas for private sector banks it decreased by 9.41%,"
the report states.

The credit deposit ratio has decreased from 31 in September 2009 to 30
in September 2010. Notably, cooperative banks topped the list as far
as credit deposit ratio is concerned followed by nationalized banks,
while private sector banks recorded a credit deposit ratio of 20.

http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Goanet News
2011-03-27 21:09:21 UTC
Permalink
'Goa's banking services best in India'
TNN | Mar 27, 2011, 05.57am IST

PANAJI: Goa has witnessed a boom in the banking sector and the number
of banking offices was 556 on September 30, 2010, states the economic
survey 2010-11. "There is a scheduled commercial bank branch for
approximately every 4,148 people in Goa as against the all-India
average of 14,683 people," the survey states.

As per the figures provided in the survey, Himachal Pradesh-with an
average population of 7,035 people per branch-and Punjab with 8,377
people come a close second and third respectively. The average of
Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
between 10,000 and more up to 29,913.

Among the union territories, Chandigarh has the best average of 5,106,
while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
Goa's banking sector grew phenomenally. "This (the figures) show that
Goa has the best banking services compared to all other states and
union territories in the country," the survey report states.

There were hardly five banking offices in 1962, but by the time Goa
was granted statehood in 1987, the number grew to 300. "The aggregate
deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
crore in 2008-09 and to 29,506 crore in 2009-10," according to the
survey.

During 2008-09, domestic savings registered an annual growth of 30%,
while NRE deposits dropped to 3% as compared to the previous year. In
2009-10, the annual growth rate of domestic and NRE deposits stood at
14% and 10% respectively. The number of nationalized bank branches
increased by 5.13% over the previous year, while the number of private
sector banks and cooperative bank branches increased by 21.31% and
7.20% respectively.

The percentage increase in deposits for nationalized banks, private
sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
respectively. "Similarly, the percentage increase in credits for
nationalized banks and cooperative banks is 56.99% and 60.10%
respectively, whereas for private sector banks it decreased by 9.41%,"
the report states.

The credit deposit ratio has decreased from 31 in September 2009 to 30
in September 2010. Notably, cooperative banks topped the list as far
as credit deposit ratio is concerned followed by nationalized banks,
while private sector banks recorded a credit deposit ratio of 20.

http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Goanet News
2011-03-27 21:09:21 UTC
Permalink
'Goa's banking services best in India'
TNN | Mar 27, 2011, 05.57am IST

PANAJI: Goa has witnessed a boom in the banking sector and the number
of banking offices was 556 on September 30, 2010, states the economic
survey 2010-11. "There is a scheduled commercial bank branch for
approximately every 4,148 people in Goa as against the all-India
average of 14,683 people," the survey states.

As per the figures provided in the survey, Himachal Pradesh-with an
average population of 7,035 people per branch-and Punjab with 8,377
people come a close second and third respectively. The average of
Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
between 10,000 and more up to 29,913.

Among the union territories, Chandigarh has the best average of 5,106,
while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
Goa's banking sector grew phenomenally. "This (the figures) show that
Goa has the best banking services compared to all other states and
union territories in the country," the survey report states.

There were hardly five banking offices in 1962, but by the time Goa
was granted statehood in 1987, the number grew to 300. "The aggregate
deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
crore in 2008-09 and to 29,506 crore in 2009-10," according to the
survey.

During 2008-09, domestic savings registered an annual growth of 30%,
while NRE deposits dropped to 3% as compared to the previous year. In
2009-10, the annual growth rate of domestic and NRE deposits stood at
14% and 10% respectively. The number of nationalized bank branches
increased by 5.13% over the previous year, while the number of private
sector banks and cooperative bank branches increased by 21.31% and
7.20% respectively.

The percentage increase in deposits for nationalized banks, private
sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
respectively. "Similarly, the percentage increase in credits for
nationalized banks and cooperative banks is 56.99% and 60.10%
respectively, whereas for private sector banks it decreased by 9.41%,"
the report states.

The credit deposit ratio has decreased from 31 in September 2009 to 30
in September 2010. Notably, cooperative banks topped the list as far
as credit deposit ratio is concerned followed by nationalized banks,
while private sector banks recorded a credit deposit ratio of 20.

http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Goanet News
2011-03-27 21:09:21 UTC
Permalink
'Goa's banking services best in India'
TNN | Mar 27, 2011, 05.57am IST

PANAJI: Goa has witnessed a boom in the banking sector and the number
of banking offices was 556 on September 30, 2010, states the economic
survey 2010-11. "There is a scheduled commercial bank branch for
approximately every 4,148 people in Goa as against the all-India
average of 14,683 people," the survey states.

As per the figures provided in the survey, Himachal Pradesh-with an
average population of 7,035 people per branch-and Punjab with 8,377
people come a close second and third respectively. The average of
Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
between 10,000 and more up to 29,913.

Among the union territories, Chandigarh has the best average of 5,106,
while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
Goa's banking sector grew phenomenally. "This (the figures) show that
Goa has the best banking services compared to all other states and
union territories in the country," the survey report states.

There were hardly five banking offices in 1962, but by the time Goa
was granted statehood in 1987, the number grew to 300. "The aggregate
deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
crore in 2008-09 and to 29,506 crore in 2009-10," according to the
survey.

During 2008-09, domestic savings registered an annual growth of 30%,
while NRE deposits dropped to 3% as compared to the previous year. In
2009-10, the annual growth rate of domestic and NRE deposits stood at
14% and 10% respectively. The number of nationalized bank branches
increased by 5.13% over the previous year, while the number of private
sector banks and cooperative bank branches increased by 21.31% and
7.20% respectively.

The percentage increase in deposits for nationalized banks, private
sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
respectively. "Similarly, the percentage increase in credits for
nationalized banks and cooperative banks is 56.99% and 60.10%
respectively, whereas for private sector banks it decreased by 9.41%,"
the report states.

The credit deposit ratio has decreased from 31 in September 2009 to 30
in September 2010. Notably, cooperative banks topped the list as far
as credit deposit ratio is concerned followed by nationalized banks,
while private sector banks recorded a credit deposit ratio of 20.

http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Goanet News
2011-03-27 21:09:21 UTC
Permalink
'Goa's banking services best in India'
TNN | Mar 27, 2011, 05.57am IST

PANAJI: Goa has witnessed a boom in the banking sector and the number
of banking offices was 556 on September 30, 2010, states the economic
survey 2010-11. "There is a scheduled commercial bank branch for
approximately every 4,148 people in Goa as against the all-India
average of 14,683 people," the survey states.

As per the figures provided in the survey, Himachal Pradesh-with an
average population of 7,035 people per branch-and Punjab with 8,377
people come a close second and third respectively. The average of
Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
between 10,000 and more up to 29,913.

Among the union territories, Chandigarh has the best average of 5,106,
while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
Goa's banking sector grew phenomenally. "This (the figures) show that
Goa has the best banking services compared to all other states and
union territories in the country," the survey report states.

There were hardly five banking offices in 1962, but by the time Goa
was granted statehood in 1987, the number grew to 300. "The aggregate
deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
crore in 2008-09 and to 29,506 crore in 2009-10," according to the
survey.

During 2008-09, domestic savings registered an annual growth of 30%,
while NRE deposits dropped to 3% as compared to the previous year. In
2009-10, the annual growth rate of domestic and NRE deposits stood at
14% and 10% respectively. The number of nationalized bank branches
increased by 5.13% over the previous year, while the number of private
sector banks and cooperative bank branches increased by 21.31% and
7.20% respectively.

The percentage increase in deposits for nationalized banks, private
sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
respectively. "Similarly, the percentage increase in credits for
nationalized banks and cooperative banks is 56.99% and 60.10%
respectively, whereas for private sector banks it decreased by 9.41%,"
the report states.

The credit deposit ratio has decreased from 31 in September 2009 to 30
in September 2010. Notably, cooperative banks topped the list as far
as credit deposit ratio is concerned followed by nationalized banks,
while private sector banks recorded a credit deposit ratio of 20.

http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Albert Desouza
2011-04-03 04:49:36 UTC
Permalink
Dear Goanetters
The service you get as an customer of nationalised bank is very poor. When you enter any bank you find long ques. The people working over there will behave as if they are doing the customer a big favour .There is no separate que for the senior citizen. The staff many times indulge themselves in gossiping and talking over the mobile phone. If one wants to put money lying in the savings bank account of the same bank to fixed deposit it will never be done on the same day. Come tomorrow.or come after four days.When fixed deposit mature the bank will not send you any notice. At the end of the year lots of customer wants statement showing the accured interest earned by them. Most of the banks will not post that statement to you but will ask you to come to the bank and the statement is put in a file and you come check whther the statement is there or come again. I get my pension through bank of Inda. The bank does not send me any intimation for obtaining a statement that I am alive. This time they send me a post card asking me to visit the bank and when I did come no one knew whose job it is and one non goan lady officer even shouted asking me to wait if I want the work to be done . I usually write a complain through the internet to the head office and then every authority wakes up and they say mea culpa.and lots of apologies are written to me and phone calls .Albert desouza

> Date: Mon, 28 Mar 2011 02:39:21 +0530
> From: news.goanet at gmail.com
> To: goanet at lists.goanet.org
> Subject: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> 'Goa's banking services best in India'
> TNN | Mar 27, 2011, 05.57am IST
>
> PANAJI: Goa has witnessed a boom in the banking sector and the number
> of banking offices was 556 on September 30, 2010, states the economic
> survey 2010-11. "There is a scheduled commercial bank branch for
> approximately every 4,148 people in Goa as against the all-India
> average of 14,683 people," the survey states.
>
> As per the figures provided in the survey, Himachal Pradesh-with an
> average population of 7,035 people per branch-and Punjab with 8,377
> people come a close second and third respectively. The average of
> Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
> between 10,000 and more up to 29,913.
>
> Among the union territories, Chandigarh has the best average of 5,106,
> while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
> Goa's banking sector grew phenomenally. "This (the figures) show that
> Goa has the best banking services compared to all other states and
> union territories in the country," the survey report states.
>
> There were hardly five banking offices in 1962, but by the time Goa
> was granted statehood in 1987, the number grew to 300. "The aggregate
> deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
> crore in 2008-09 and to 29,506 crore in 2009-10," according to the
> survey.
>
> During 2008-09, domestic savings registered an annual growth of 30%,
> while NRE deposits dropped to 3% as compared to the previous year. In
> 2009-10, the annual growth rate of domestic and NRE deposits stood at
> 14% and 10% respectively. The number of nationalized bank branches
> increased by 5.13% over the previous year, while the number of private
> sector banks and cooperative bank branches increased by 21.31% and
> 7.20% respectively.
>
> The percentage increase in deposits for nationalized banks, private
> sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
> respectively. "Similarly, the percentage increase in credits for
> nationalized banks and cooperative banks is 56.99% and 60.10%
> respectively, whereas for private sector banks it decreased by 9.41%,"
> the report states.
>
> The credit deposit ratio has decreased from 31 in September 2009 to 30
> in September 2010. Notably, cooperative banks topped the list as far
> as credit deposit ratio is concerned followed by nationalized banks,
> while private sector banks recorded a credit deposit ratio of 20.
>
> http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Tony de Sa
2011-04-03 17:44:02 UTC
Permalink
Dear Albert,

It would help tremendously if you name the bank responsible. This would
enable us to avoid the bank like plague.

Let me cite a disagreement I had with Syndicate Bank, Mapusa:

I went to get my passbook updated and found that the ink had smudged and the
entries were hardly legible. So I asked the lady at the counter whether they
were using refilled ribbons? She spoke rudely to me and told me I could meet
the manager if I wanted. I did exactly that and found that the manager would
not accept what his staff had said and told me after I had had a heated
argument with him that he would give me a new passbook.

Fair enough, so I told him to get the entire page that was smudged
reprinted. The lady in question sent another lady to do this and in temper
they printed only a couple of entries.

Not satisfied with this, I logged into their website and filed a written
complaint with cc to their Regional and Zonal Manager.

Believe it or not, in a couple of weeks I got a couriered parcel with a
whole years passbook entries printed plus an apology letter.

I have found that emailing generally produces good results. I can give a few
more examples of how email works.

Today more and more customer oriented services are email responsive.
Remember now a days anything and everything gets carried on twitter,
facebook and other social networking sites which gives them a bad name.


Tony

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Gabe Menezes
2011-04-03 22:55:11 UTC
Permalink
On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:

> Dear Albert,
>
> It would help tremendously if you name the bank responsible. This would
> enable us to avoid the bank like plague.
> ...............
>
> --
>
> Tony de Sa. tonydesa at gmail dot com
>
> ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
>

RESPONSE: Hmm let me hazard a guess - Bank of India?

--
DEV BOREM KORUM

Gabe Menezes.
Albert Desouza
2011-04-05 03:09:01 UTC
Permalink
Dear Goanetters
I do not think I need to name the bank as according to me all nationalised banks are the same. I have an account in Bank of India. Mapuca. The moment I enter the bank I feel that I have entered a hell. Staff is so busy and always with sad face. Their printers do not work sometimes. One day I sent my office assistant to update my pass books. My whole family has account over there. So I have about six passbooks. The clerk started grumbling. I had to complain to the zonal manager to sort out the case. One day I wanted to make a fixed deposit. The money was lying in the saving account of the same bank. The concern clerk had to just press a button of his computer make two entries and another click and the certifcate gets printed. But no he told me to come again. One day I wanted to withdraw ten thousand from the bank, I prefered one thousand notes. The clerk refused to give me saying he does not have and gave me one hundred demonition. I made noise. The chief cashier is my neighbour. He came to my rescue and brought ten thousand of one thousand dem and gave me but before that the clerk concerned told me that if I was not satisfied with the bank I could close the account. I see number of old people waiting in que .Some of them cannot stand .Some of them come to get their fixed deposit . At the end of the year I want a statement from the bank for the accured interest .One day I requested the bank manager to post the same to me which he refused. I send the request to the zonal manager and then the certificate was sent to me. I have an account with corporation bank Mapuca. There the case is not different from bank of India. Same stories. Some of the clerks do not know to operate the keys of the computer. I complained to the head office throu interenet and then the zonal manager phones me, the branch manager phones me and things have improoved a bit but for how long I donot know. MY atm pin had got over. The pin had to be renewed. I did not notice that and was refused withdrawl . When I told this to the bank officer he told me that my new pin was lying with them for past one month. I should have seen that. I had an account with the axis bank. I wanted a statement at the end of the year which they never gave me and I closed the account. They were trying to preach to me that it was the best bank .I have noticed other banks too. Same old stories and that is why people want to have their accounts in ICICI, HDFC. I do not have an account in these banks but once or twice went there to withdraw cash and found the staff quite cheerful and helpful.
albert

> Date: Sun, 3 Apr 2011 23:55:11 +0100
> From: gabe.menezes at gmail.com
> To: tonydesa at gmail.com; goanet at lists.goanet.org
> Subject: Re: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:
>
> > Dear Albert,
> >
> > It would help tremendously if you name the bank responsible. This would
> > enable us to avoid the bank like plague.
> > ...............
> >
> > --
> >
> > Tony de Sa. tonydesa at gmail dot com
> >
> > ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
> >
>
> RESPONSE: Hmm let me hazard a guess - Bank of India?
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
Albert Desouza
2011-04-05 03:09:01 UTC
Permalink
Dear Goanetters
I do not think I need to name the bank as according to me all nationalised banks are the same. I have an account in Bank of India. Mapuca. The moment I enter the bank I feel that I have entered a hell. Staff is so busy and always with sad face. Their printers do not work sometimes. One day I sent my office assistant to update my pass books. My whole family has account over there. So I have about six passbooks. The clerk started grumbling. I had to complain to the zonal manager to sort out the case. One day I wanted to make a fixed deposit. The money was lying in the saving account of the same bank. The concern clerk had to just press a button of his computer make two entries and another click and the certifcate gets printed. But no he told me to come again. One day I wanted to withdraw ten thousand from the bank, I prefered one thousand notes. The clerk refused to give me saying he does not have and gave me one hundred demonition. I made noise. The chief cashier is my neighbour. He came to my rescue and brought ten thousand of one thousand dem and gave me but before that the clerk concerned told me that if I was not satisfied with the bank I could close the account. I see number of old people waiting in que .Some of them cannot stand .Some of them come to get their fixed deposit . At the end of the year I want a statement from the bank for the accured interest .One day I requested the bank manager to post the same to me which he refused. I send the request to the zonal manager and then the certificate was sent to me. I have an account with corporation bank Mapuca. There the case is not different from bank of India. Same stories. Some of the clerks do not know to operate the keys of the computer. I complained to the head office throu interenet and then the zonal manager phones me, the branch manager phones me and things have improoved a bit but for how long I donot know. MY atm pin had got over. The pin had to be renewed. I did not notice that and was refused withdrawl . When I told this to the bank officer he told me that my new pin was lying with them for past one month. I should have seen that. I had an account with the axis bank. I wanted a statement at the end of the year which they never gave me and I closed the account. They were trying to preach to me that it was the best bank .I have noticed other banks too. Same old stories and that is why people want to have their accounts in ICICI, HDFC. I do not have an account in these banks but once or twice went there to withdraw cash and found the staff quite cheerful and helpful.
albert

> Date: Sun, 3 Apr 2011 23:55:11 +0100
> From: gabe.menezes at gmail.com
> To: tonydesa at gmail.com; goanet at lists.goanet.org
> Subject: Re: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:
>
> > Dear Albert,
> >
> > It would help tremendously if you name the bank responsible. This would
> > enable us to avoid the bank like plague.
> > ...............
> >
> > --
> >
> > Tony de Sa. tonydesa at gmail dot com
> >
> > ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
> >
>
> RESPONSE: Hmm let me hazard a guess - Bank of India?
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
Albert Desouza
2011-04-05 03:09:01 UTC
Permalink
Dear Goanetters
I do not think I need to name the bank as according to me all nationalised banks are the same. I have an account in Bank of India. Mapuca. The moment I enter the bank I feel that I have entered a hell. Staff is so busy and always with sad face. Their printers do not work sometimes. One day I sent my office assistant to update my pass books. My whole family has account over there. So I have about six passbooks. The clerk started grumbling. I had to complain to the zonal manager to sort out the case. One day I wanted to make a fixed deposit. The money was lying in the saving account of the same bank. The concern clerk had to just press a button of his computer make two entries and another click and the certifcate gets printed. But no he told me to come again. One day I wanted to withdraw ten thousand from the bank, I prefered one thousand notes. The clerk refused to give me saying he does not have and gave me one hundred demonition. I made noise. The chief cashier is my neighbour. He came to my rescue and brought ten thousand of one thousand dem and gave me but before that the clerk concerned told me that if I was not satisfied with the bank I could close the account. I see number of old people waiting in que .Some of them cannot stand .Some of them come to get their fixed deposit . At the end of the year I want a statement from the bank for the accured interest .One day I requested the bank manager to post the same to me which he refused. I send the request to the zonal manager and then the certificate was sent to me. I have an account with corporation bank Mapuca. There the case is not different from bank of India. Same stories. Some of the clerks do not know to operate the keys of the computer. I complained to the head office throu interenet and then the zonal manager phones me, the branch manager phones me and things have improoved a bit but for how long I donot know. MY atm pin had got over. The pin had to be renewed. I did not notice that and was refused withdrawl . When I told this to the bank officer he told me that my new pin was lying with them for past one month. I should have seen that. I had an account with the axis bank. I wanted a statement at the end of the year which they never gave me and I closed the account. They were trying to preach to me that it was the best bank .I have noticed other banks too. Same old stories and that is why people want to have their accounts in ICICI, HDFC. I do not have an account in these banks but once or twice went there to withdraw cash and found the staff quite cheerful and helpful.
albert

> Date: Sun, 3 Apr 2011 23:55:11 +0100
> From: gabe.menezes at gmail.com
> To: tonydesa at gmail.com; goanet at lists.goanet.org
> Subject: Re: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:
>
> > Dear Albert,
> >
> > It would help tremendously if you name the bank responsible. This would
> > enable us to avoid the bank like plague.
> > ...............
> >
> > --
> >
> > Tony de Sa. tonydesa at gmail dot com
> >
> > ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
> >
>
> RESPONSE: Hmm let me hazard a guess - Bank of India?
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
Albert Desouza
2011-04-05 03:09:01 UTC
Permalink
Dear Goanetters
I do not think I need to name the bank as according to me all nationalised banks are the same. I have an account in Bank of India. Mapuca. The moment I enter the bank I feel that I have entered a hell. Staff is so busy and always with sad face. Their printers do not work sometimes. One day I sent my office assistant to update my pass books. My whole family has account over there. So I have about six passbooks. The clerk started grumbling. I had to complain to the zonal manager to sort out the case. One day I wanted to make a fixed deposit. The money was lying in the saving account of the same bank. The concern clerk had to just press a button of his computer make two entries and another click and the certifcate gets printed. But no he told me to come again. One day I wanted to withdraw ten thousand from the bank, I prefered one thousand notes. The clerk refused to give me saying he does not have and gave me one hundred demonition. I made noise. The chief cashier is my neighbour. He came to my rescue and brought ten thousand of one thousand dem and gave me but before that the clerk concerned told me that if I was not satisfied with the bank I could close the account. I see number of old people waiting in que .Some of them cannot stand .Some of them come to get their fixed deposit . At the end of the year I want a statement from the bank for the accured interest .One day I requested the bank manager to post the same to me which he refused. I send the request to the zonal manager and then the certificate was sent to me. I have an account with corporation bank Mapuca. There the case is not different from bank of India. Same stories. Some of the clerks do not know to operate the keys of the computer. I complained to the head office throu interenet and then the zonal manager phones me, the branch manager phones me and things have improoved a bit but for how long I donot know. MY atm pin had got over. The pin had to be renewed. I did not notice that and was refused withdrawl . When I told this to the bank officer he told me that my new pin was lying with them for past one month. I should have seen that. I had an account with the axis bank. I wanted a statement at the end of the year which they never gave me and I closed the account. They were trying to preach to me that it was the best bank .I have noticed other banks too. Same old stories and that is why people want to have their accounts in ICICI, HDFC. I do not have an account in these banks but once or twice went there to withdraw cash and found the staff quite cheerful and helpful.
albert

> Date: Sun, 3 Apr 2011 23:55:11 +0100
> From: gabe.menezes at gmail.com
> To: tonydesa at gmail.com; goanet at lists.goanet.org
> Subject: Re: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:
>
> > Dear Albert,
> >
> > It would help tremendously if you name the bank responsible. This would
> > enable us to avoid the bank like plague.
> > ...............
> >
> > --
> >
> > Tony de Sa. tonydesa at gmail dot com
> >
> > ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
> >
>
> RESPONSE: Hmm let me hazard a guess - Bank of India?
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
Albert Desouza
2011-04-05 03:09:01 UTC
Permalink
Dear Goanetters
I do not think I need to name the bank as according to me all nationalised banks are the same. I have an account in Bank of India. Mapuca. The moment I enter the bank I feel that I have entered a hell. Staff is so busy and always with sad face. Their printers do not work sometimes. One day I sent my office assistant to update my pass books. My whole family has account over there. So I have about six passbooks. The clerk started grumbling. I had to complain to the zonal manager to sort out the case. One day I wanted to make a fixed deposit. The money was lying in the saving account of the same bank. The concern clerk had to just press a button of his computer make two entries and another click and the certifcate gets printed. But no he told me to come again. One day I wanted to withdraw ten thousand from the bank, I prefered one thousand notes. The clerk refused to give me saying he does not have and gave me one hundred demonition. I made noise. The chief cashier is my neighbour. He came to my rescue and brought ten thousand of one thousand dem and gave me but before that the clerk concerned told me that if I was not satisfied with the bank I could close the account. I see number of old people waiting in que .Some of them cannot stand .Some of them come to get their fixed deposit . At the end of the year I want a statement from the bank for the accured interest .One day I requested the bank manager to post the same to me which he refused. I send the request to the zonal manager and then the certificate was sent to me. I have an account with corporation bank Mapuca. There the case is not different from bank of India. Same stories. Some of the clerks do not know to operate the keys of the computer. I complained to the head office throu interenet and then the zonal manager phones me, the branch manager phones me and things have improoved a bit but for how long I donot know. MY atm pin had got over. The pin had to be renewed. I did not notice that and was refused withdrawl . When I told this to the bank officer he told me that my new pin was lying with them for past one month. I should have seen that. I had an account with the axis bank. I wanted a statement at the end of the year which they never gave me and I closed the account. They were trying to preach to me that it was the best bank .I have noticed other banks too. Same old stories and that is why people want to have their accounts in ICICI, HDFC. I do not have an account in these banks but once or twice went there to withdraw cash and found the staff quite cheerful and helpful.
albert

> Date: Sun, 3 Apr 2011 23:55:11 +0100
> From: gabe.menezes at gmail.com
> To: tonydesa at gmail.com; goanet at lists.goanet.org
> Subject: Re: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:
>
> > Dear Albert,
> >
> > It would help tremendously if you name the bank responsible. This would
> > enable us to avoid the bank like plague.
> > ...............
> >
> > --
> >
> > Tony de Sa. tonydesa at gmail dot com
> >
> > ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
> >
>
> RESPONSE: Hmm let me hazard a guess - Bank of India?
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
Albert Desouza
2011-04-05 03:09:01 UTC
Permalink
Dear Goanetters
I do not think I need to name the bank as according to me all nationalised banks are the same. I have an account in Bank of India. Mapuca. The moment I enter the bank I feel that I have entered a hell. Staff is so busy and always with sad face. Their printers do not work sometimes. One day I sent my office assistant to update my pass books. My whole family has account over there. So I have about six passbooks. The clerk started grumbling. I had to complain to the zonal manager to sort out the case. One day I wanted to make a fixed deposit. The money was lying in the saving account of the same bank. The concern clerk had to just press a button of his computer make two entries and another click and the certifcate gets printed. But no he told me to come again. One day I wanted to withdraw ten thousand from the bank, I prefered one thousand notes. The clerk refused to give me saying he does not have and gave me one hundred demonition. I made noise. The chief cashier is my neighbour. He came to my rescue and brought ten thousand of one thousand dem and gave me but before that the clerk concerned told me that if I was not satisfied with the bank I could close the account. I see number of old people waiting in que .Some of them cannot stand .Some of them come to get their fixed deposit . At the end of the year I want a statement from the bank for the accured interest .One day I requested the bank manager to post the same to me which he refused. I send the request to the zonal manager and then the certificate was sent to me. I have an account with corporation bank Mapuca. There the case is not different from bank of India. Same stories. Some of the clerks do not know to operate the keys of the computer. I complained to the head office throu interenet and then the zonal manager phones me, the branch manager phones me and things have improoved a bit but for how long I donot know. MY atm pin had got over. The pin had to be renewed. I did not notice that and was refused withdrawl . When I told this to the bank officer he told me that my new pin was lying with them for past one month. I should have seen that. I had an account with the axis bank. I wanted a statement at the end of the year which they never gave me and I closed the account. They were trying to preach to me that it was the best bank .I have noticed other banks too. Same old stories and that is why people want to have their accounts in ICICI, HDFC. I do not have an account in these banks but once or twice went there to withdraw cash and found the staff quite cheerful and helpful.
albert

> Date: Sun, 3 Apr 2011 23:55:11 +0100
> From: gabe.menezes at gmail.com
> To: tonydesa at gmail.com; goanet at lists.goanet.org
> Subject: Re: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:
>
> > Dear Albert,
> >
> > It would help tremendously if you name the bank responsible. This would
> > enable us to avoid the bank like plague.
> > ...............
> >
> > --
> >
> > Tony de Sa. tonydesa at gmail dot com
> >
> > ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
> >
>
> RESPONSE: Hmm let me hazard a guess - Bank of India?
>
> --
> DEV BOREM KORUM
>
> Gabe Menezes.
Gabe Menezes
2011-04-03 22:55:11 UTC
Permalink
On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:

> Dear Albert,
>
> It would help tremendously if you name the bank responsible. This would
> enable us to avoid the bank like plague.
> ...............
>
> --
>
> Tony de Sa. tonydesa at gmail dot com
>
> ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
>

RESPONSE: Hmm let me hazard a guess - Bank of India?

--
DEV BOREM KORUM

Gabe Menezes.
Gabe Menezes
2011-04-03 22:55:11 UTC
Permalink
On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:

> Dear Albert,
>
> It would help tremendously if you name the bank responsible. This would
> enable us to avoid the bank like plague.
> ...............
>
> --
>
> Tony de Sa. tonydesa at gmail dot com
>
> ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
>

RESPONSE: Hmm let me hazard a guess - Bank of India?

--
DEV BOREM KORUM

Gabe Menezes.
Gabe Menezes
2011-04-03 22:55:11 UTC
Permalink
On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:

> Dear Albert,
>
> It would help tremendously if you name the bank responsible. This would
> enable us to avoid the bank like plague.
> ...............
>
> --
>
> Tony de Sa. tonydesa at gmail dot com
>
> ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
>

RESPONSE: Hmm let me hazard a guess - Bank of India?

--
DEV BOREM KORUM

Gabe Menezes.
Gabe Menezes
2011-04-03 22:55:11 UTC
Permalink
On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:

> Dear Albert,
>
> It would help tremendously if you name the bank responsible. This would
> enable us to avoid the bank like plague.
> ...............
>
> --
>
> Tony de Sa. tonydesa at gmail dot com
>
> ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
>

RESPONSE: Hmm let me hazard a guess - Bank of India?

--
DEV BOREM KORUM

Gabe Menezes.
Gabe Menezes
2011-04-03 22:55:11 UTC
Permalink
On 3 April 2011 18:44, Tony de Sa <tonyde.sa at gmail.com> wrote:

> Dear Albert,
>
> It would help tremendously if you name the bank responsible. This would
> enable us to avoid the bank like plague.
> ...............
>
> --
>
> Tony de Sa. tonydesa at gmail dot com
>
> ^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
>

RESPONSE: Hmm let me hazard a guess - Bank of India?

--
DEV BOREM KORUM

Gabe Menezes.
Tony de Sa
2011-04-05 17:56:21 UTC
Permalink
As a humourous sequel to Albert's post on the subject:

I was outside SURAJ BOOKSTALL, Mapusa this morning and this is what some
prankster had printed on an A4 sheet of paper and taped to the wall outside
the bookshop re: Bank of India, Mapusa.

I photographed it and am reproducing it here:

BANK OF INDIA

BANK OF INDIA in Mapusa is in
badly need of Pens so plizz donate at
list 1 Pen to them. They can't afford
1 single pen so plzz pass on these
messages to all your friends so they
also can help. Do this for our
country
BANK OF INDIA
Plzzz help & donate your
Pens

THANK YOU LOTS.

i have transcribed this message 'as is'. Needless to say I thought of Albert
and I promptly photographed it on my mobile. Anyone who wants a copy please
contact me privately.

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Albert Desouza
2011-04-03 04:49:36 UTC
Permalink
Dear Goanetters
The service you get as an customer of nationalised bank is very poor. When you enter any bank you find long ques. The people working over there will behave as if they are doing the customer a big favour .There is no separate que for the senior citizen. The staff many times indulge themselves in gossiping and talking over the mobile phone. If one wants to put money lying in the savings bank account of the same bank to fixed deposit it will never be done on the same day. Come tomorrow.or come after four days.When fixed deposit mature the bank will not send you any notice. At the end of the year lots of customer wants statement showing the accured interest earned by them. Most of the banks will not post that statement to you but will ask you to come to the bank and the statement is put in a file and you come check whther the statement is there or come again. I get my pension through bank of Inda. The bank does not send me any intimation for obtaining a statement that I am alive. This time they send me a post card asking me to visit the bank and when I did come no one knew whose job it is and one non goan lady officer even shouted asking me to wait if I want the work to be done . I usually write a complain through the internet to the head office and then every authority wakes up and they say mea culpa.and lots of apologies are written to me and phone calls .Albert desouza

> Date: Mon, 28 Mar 2011 02:39:21 +0530
> From: news.goanet at gmail.com
> To: goanet at lists.goanet.org
> Subject: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> 'Goa's banking services best in India'
> TNN | Mar 27, 2011, 05.57am IST
>
> PANAJI: Goa has witnessed a boom in the banking sector and the number
> of banking offices was 556 on September 30, 2010, states the economic
> survey 2010-11. "There is a scheduled commercial bank branch for
> approximately every 4,148 people in Goa as against the all-India
> average of 14,683 people," the survey states.
>
> As per the figures provided in the survey, Himachal Pradesh-with an
> average population of 7,035 people per branch-and Punjab with 8,377
> people come a close second and third respectively. The average of
> Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
> between 10,000 and more up to 29,913.
>
> Among the union territories, Chandigarh has the best average of 5,106,
> while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
> Goa's banking sector grew phenomenally. "This (the figures) show that
> Goa has the best banking services compared to all other states and
> union territories in the country," the survey report states.
>
> There were hardly five banking offices in 1962, but by the time Goa
> was granted statehood in 1987, the number grew to 300. "The aggregate
> deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
> crore in 2008-09 and to 29,506 crore in 2009-10," according to the
> survey.
>
> During 2008-09, domestic savings registered an annual growth of 30%,
> while NRE deposits dropped to 3% as compared to the previous year. In
> 2009-10, the annual growth rate of domestic and NRE deposits stood at
> 14% and 10% respectively. The number of nationalized bank branches
> increased by 5.13% over the previous year, while the number of private
> sector banks and cooperative bank branches increased by 21.31% and
> 7.20% respectively.
>
> The percentage increase in deposits for nationalized banks, private
> sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
> respectively. "Similarly, the percentage increase in credits for
> nationalized banks and cooperative banks is 56.99% and 60.10%
> respectively, whereas for private sector banks it decreased by 9.41%,"
> the report states.
>
> The credit deposit ratio has decreased from 31 in September 2009 to 30
> in September 2010. Notably, cooperative banks topped the list as far
> as credit deposit ratio is concerned followed by nationalized banks,
> while private sector banks recorded a credit deposit ratio of 20.
>
> http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Tony de Sa
2011-04-03 17:44:02 UTC
Permalink
Dear Albert,

It would help tremendously if you name the bank responsible. This would
enable us to avoid the bank like plague.

Let me cite a disagreement I had with Syndicate Bank, Mapusa:

I went to get my passbook updated and found that the ink had smudged and the
entries were hardly legible. So I asked the lady at the counter whether they
were using refilled ribbons? She spoke rudely to me and told me I could meet
the manager if I wanted. I did exactly that and found that the manager would
not accept what his staff had said and told me after I had had a heated
argument with him that he would give me a new passbook.

Fair enough, so I told him to get the entire page that was smudged
reprinted. The lady in question sent another lady to do this and in temper
they printed only a couple of entries.

Not satisfied with this, I logged into their website and filed a written
complaint with cc to their Regional and Zonal Manager.

Believe it or not, in a couple of weeks I got a couriered parcel with a
whole years passbook entries printed plus an apology letter.

I have found that emailing generally produces good results. I can give a few
more examples of how email works.

Today more and more customer oriented services are email responsive.
Remember now a days anything and everything gets carried on twitter,
facebook and other social networking sites which gives them a bad name.


Tony

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Tony de Sa
2011-04-05 17:56:21 UTC
Permalink
As a humourous sequel to Albert's post on the subject:

I was outside SURAJ BOOKSTALL, Mapusa this morning and this is what some
prankster had printed on an A4 sheet of paper and taped to the wall outside
the bookshop re: Bank of India, Mapusa.

I photographed it and am reproducing it here:

BANK OF INDIA

BANK OF INDIA in Mapusa is in
badly need of Pens so plizz donate at
list 1 Pen to them. They can't afford
1 single pen so plzz pass on these
messages to all your friends so they
also can help. Do this for our
country
BANK OF INDIA
Plzzz help & donate your
Pens

THANK YOU LOTS.

i have transcribed this message 'as is'. Needless to say I thought of Albert
and I promptly photographed it on my mobile. Anyone who wants a copy please
contact me privately.

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Albert Desouza
2011-04-03 04:49:36 UTC
Permalink
Dear Goanetters
The service you get as an customer of nationalised bank is very poor. When you enter any bank you find long ques. The people working over there will behave as if they are doing the customer a big favour .There is no separate que for the senior citizen. The staff many times indulge themselves in gossiping and talking over the mobile phone. If one wants to put money lying in the savings bank account of the same bank to fixed deposit it will never be done on the same day. Come tomorrow.or come after four days.When fixed deposit mature the bank will not send you any notice. At the end of the year lots of customer wants statement showing the accured interest earned by them. Most of the banks will not post that statement to you but will ask you to come to the bank and the statement is put in a file and you come check whther the statement is there or come again. I get my pension through bank of Inda. The bank does not send me any intimation for obtaining a statement that I am alive. This time they send me a post card asking me to visit the bank and when I did come no one knew whose job it is and one non goan lady officer even shouted asking me to wait if I want the work to be done . I usually write a complain through the internet to the head office and then every authority wakes up and they say mea culpa.and lots of apologies are written to me and phone calls .Albert desouza

> Date: Mon, 28 Mar 2011 02:39:21 +0530
> From: news.goanet at gmail.com
> To: goanet at lists.goanet.org
> Subject: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> 'Goa's banking services best in India'
> TNN | Mar 27, 2011, 05.57am IST
>
> PANAJI: Goa has witnessed a boom in the banking sector and the number
> of banking offices was 556 on September 30, 2010, states the economic
> survey 2010-11. "There is a scheduled commercial bank branch for
> approximately every 4,148 people in Goa as against the all-India
> average of 14,683 people," the survey states.
>
> As per the figures provided in the survey, Himachal Pradesh-with an
> average population of 7,035 people per branch-and Punjab with 8,377
> people come a close second and third respectively. The average of
> Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
> between 10,000 and more up to 29,913.
>
> Among the union territories, Chandigarh has the best average of 5,106,
> while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
> Goa's banking sector grew phenomenally. "This (the figures) show that
> Goa has the best banking services compared to all other states and
> union territories in the country," the survey report states.
>
> There were hardly five banking offices in 1962, but by the time Goa
> was granted statehood in 1987, the number grew to 300. "The aggregate
> deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
> crore in 2008-09 and to 29,506 crore in 2009-10," according to the
> survey.
>
> During 2008-09, domestic savings registered an annual growth of 30%,
> while NRE deposits dropped to 3% as compared to the previous year. In
> 2009-10, the annual growth rate of domestic and NRE deposits stood at
> 14% and 10% respectively. The number of nationalized bank branches
> increased by 5.13% over the previous year, while the number of private
> sector banks and cooperative bank branches increased by 21.31% and
> 7.20% respectively.
>
> The percentage increase in deposits for nationalized banks, private
> sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
> respectively. "Similarly, the percentage increase in credits for
> nationalized banks and cooperative banks is 56.99% and 60.10%
> respectively, whereas for private sector banks it decreased by 9.41%,"
> the report states.
>
> The credit deposit ratio has decreased from 31 in September 2009 to 30
> in September 2010. Notably, cooperative banks topped the list as far
> as credit deposit ratio is concerned followed by nationalized banks,
> while private sector banks recorded a credit deposit ratio of 20.
>
> http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Tony de Sa
2011-04-03 17:44:02 UTC
Permalink
Dear Albert,

It would help tremendously if you name the bank responsible. This would
enable us to avoid the bank like plague.

Let me cite a disagreement I had with Syndicate Bank, Mapusa:

I went to get my passbook updated and found that the ink had smudged and the
entries were hardly legible. So I asked the lady at the counter whether they
were using refilled ribbons? She spoke rudely to me and told me I could meet
the manager if I wanted. I did exactly that and found that the manager would
not accept what his staff had said and told me after I had had a heated
argument with him that he would give me a new passbook.

Fair enough, so I told him to get the entire page that was smudged
reprinted. The lady in question sent another lady to do this and in temper
they printed only a couple of entries.

Not satisfied with this, I logged into their website and filed a written
complaint with cc to their Regional and Zonal Manager.

Believe it or not, in a couple of weeks I got a couriered parcel with a
whole years passbook entries printed plus an apology letter.

I have found that emailing generally produces good results. I can give a few
more examples of how email works.

Today more and more customer oriented services are email responsive.
Remember now a days anything and everything gets carried on twitter,
facebook and other social networking sites which gives them a bad name.


Tony

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Tony de Sa
2011-04-05 17:56:21 UTC
Permalink
As a humourous sequel to Albert's post on the subject:

I was outside SURAJ BOOKSTALL, Mapusa this morning and this is what some
prankster had printed on an A4 sheet of paper and taped to the wall outside
the bookshop re: Bank of India, Mapusa.

I photographed it and am reproducing it here:

BANK OF INDIA

BANK OF INDIA in Mapusa is in
badly need of Pens so plizz donate at
list 1 Pen to them. They can't afford
1 single pen so plzz pass on these
messages to all your friends so they
also can help. Do this for our
country
BANK OF INDIA
Plzzz help & donate your
Pens

THANK YOU LOTS.

i have transcribed this message 'as is'. Needless to say I thought of Albert
and I promptly photographed it on my mobile. Anyone who wants a copy please
contact me privately.

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Albert Desouza
2011-04-03 04:49:36 UTC
Permalink
Dear Goanetters
The service you get as an customer of nationalised bank is very poor. When you enter any bank you find long ques. The people working over there will behave as if they are doing the customer a big favour .There is no separate que for the senior citizen. The staff many times indulge themselves in gossiping and talking over the mobile phone. If one wants to put money lying in the savings bank account of the same bank to fixed deposit it will never be done on the same day. Come tomorrow.or come after four days.When fixed deposit mature the bank will not send you any notice. At the end of the year lots of customer wants statement showing the accured interest earned by them. Most of the banks will not post that statement to you but will ask you to come to the bank and the statement is put in a file and you come check whther the statement is there or come again. I get my pension through bank of Inda. The bank does not send me any intimation for obtaining a statement that I am alive. This time they send me a post card asking me to visit the bank and when I did come no one knew whose job it is and one non goan lady officer even shouted asking me to wait if I want the work to be done . I usually write a complain through the internet to the head office and then every authority wakes up and they say mea culpa.and lots of apologies are written to me and phone calls .Albert desouza

> Date: Mon, 28 Mar 2011 02:39:21 +0530
> From: news.goanet at gmail.com
> To: goanet at lists.goanet.org
> Subject: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> 'Goa's banking services best in India'
> TNN | Mar 27, 2011, 05.57am IST
>
> PANAJI: Goa has witnessed a boom in the banking sector and the number
> of banking offices was 556 on September 30, 2010, states the economic
> survey 2010-11. "There is a scheduled commercial bank branch for
> approximately every 4,148 people in Goa as against the all-India
> average of 14,683 people," the survey states.
>
> As per the figures provided in the survey, Himachal Pradesh-with an
> average population of 7,035 people per branch-and Punjab with 8,377
> people come a close second and third respectively. The average of
> Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
> between 10,000 and more up to 29,913.
>
> Among the union territories, Chandigarh has the best average of 5,106,
> while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
> Goa's banking sector grew phenomenally. "This (the figures) show that
> Goa has the best banking services compared to all other states and
> union territories in the country," the survey report states.
>
> There were hardly five banking offices in 1962, but by the time Goa
> was granted statehood in 1987, the number grew to 300. "The aggregate
> deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
> crore in 2008-09 and to 29,506 crore in 2009-10," according to the
> survey.
>
> During 2008-09, domestic savings registered an annual growth of 30%,
> while NRE deposits dropped to 3% as compared to the previous year. In
> 2009-10, the annual growth rate of domestic and NRE deposits stood at
> 14% and 10% respectively. The number of nationalized bank branches
> increased by 5.13% over the previous year, while the number of private
> sector banks and cooperative bank branches increased by 21.31% and
> 7.20% respectively.
>
> The percentage increase in deposits for nationalized banks, private
> sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
> respectively. "Similarly, the percentage increase in credits for
> nationalized banks and cooperative banks is 56.99% and 60.10%
> respectively, whereas for private sector banks it decreased by 9.41%,"
> the report states.
>
> The credit deposit ratio has decreased from 31 in September 2009 to 30
> in September 2010. Notably, cooperative banks topped the list as far
> as credit deposit ratio is concerned followed by nationalized banks,
> while private sector banks recorded a credit deposit ratio of 20.
>
> http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Tony de Sa
2011-04-03 17:44:02 UTC
Permalink
Dear Albert,

It would help tremendously if you name the bank responsible. This would
enable us to avoid the bank like plague.

Let me cite a disagreement I had with Syndicate Bank, Mapusa:

I went to get my passbook updated and found that the ink had smudged and the
entries were hardly legible. So I asked the lady at the counter whether they
were using refilled ribbons? She spoke rudely to me and told me I could meet
the manager if I wanted. I did exactly that and found that the manager would
not accept what his staff had said and told me after I had had a heated
argument with him that he would give me a new passbook.

Fair enough, so I told him to get the entire page that was smudged
reprinted. The lady in question sent another lady to do this and in temper
they printed only a couple of entries.

Not satisfied with this, I logged into their website and filed a written
complaint with cc to their Regional and Zonal Manager.

Believe it or not, in a couple of weeks I got a couriered parcel with a
whole years passbook entries printed plus an apology letter.

I have found that emailing generally produces good results. I can give a few
more examples of how email works.

Today more and more customer oriented services are email responsive.
Remember now a days anything and everything gets carried on twitter,
facebook and other social networking sites which gives them a bad name.


Tony

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Tony de Sa
2011-04-05 17:56:21 UTC
Permalink
As a humourous sequel to Albert's post on the subject:

I was outside SURAJ BOOKSTALL, Mapusa this morning and this is what some
prankster had printed on an A4 sheet of paper and taped to the wall outside
the bookshop re: Bank of India, Mapusa.

I photographed it and am reproducing it here:

BANK OF INDIA

BANK OF INDIA in Mapusa is in
badly need of Pens so plizz donate at
list 1 Pen to them. They can't afford
1 single pen so plzz pass on these
messages to all your friends so they
also can help. Do this for our
country
BANK OF INDIA
Plzzz help & donate your
Pens

THANK YOU LOTS.

i have transcribed this message 'as is'. Needless to say I thought of Albert
and I promptly photographed it on my mobile. Anyone who wants a copy please
contact me privately.

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Albert Desouza
2011-04-03 04:49:36 UTC
Permalink
Dear Goanetters
The service you get as an customer of nationalised bank is very poor. When you enter any bank you find long ques. The people working over there will behave as if they are doing the customer a big favour .There is no separate que for the senior citizen. The staff many times indulge themselves in gossiping and talking over the mobile phone. If one wants to put money lying in the savings bank account of the same bank to fixed deposit it will never be done on the same day. Come tomorrow.or come after four days.When fixed deposit mature the bank will not send you any notice. At the end of the year lots of customer wants statement showing the accured interest earned by them. Most of the banks will not post that statement to you but will ask you to come to the bank and the statement is put in a file and you come check whther the statement is there or come again. I get my pension through bank of Inda. The bank does not send me any intimation for obtaining a statement that I am alive. This time they send me a post card asking me to visit the bank and when I did come no one knew whose job it is and one non goan lady officer even shouted asking me to wait if I want the work to be done . I usually write a complain through the internet to the head office and then every authority wakes up and they say mea culpa.and lots of apologies are written to me and phone calls .Albert desouza

> Date: Mon, 28 Mar 2011 02:39:21 +0530
> From: news.goanet at gmail.com
> To: goanet at lists.goanet.org
> Subject: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> 'Goa's banking services best in India'
> TNN | Mar 27, 2011, 05.57am IST
>
> PANAJI: Goa has witnessed a boom in the banking sector and the number
> of banking offices was 556 on September 30, 2010, states the economic
> survey 2010-11. "There is a scheduled commercial bank branch for
> approximately every 4,148 people in Goa as against the all-India
> average of 14,683 people," the survey states.
>
> As per the figures provided in the survey, Himachal Pradesh-with an
> average population of 7,035 people per branch-and Punjab with 8,377
> people come a close second and third respectively. The average of
> Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
> between 10,000 and more up to 29,913.
>
> Among the union territories, Chandigarh has the best average of 5,106,
> while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
> Goa's banking sector grew phenomenally. "This (the figures) show that
> Goa has the best banking services compared to all other states and
> union territories in the country," the survey report states.
>
> There were hardly five banking offices in 1962, but by the time Goa
> was granted statehood in 1987, the number grew to 300. "The aggregate
> deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
> crore in 2008-09 and to 29,506 crore in 2009-10," according to the
> survey.
>
> During 2008-09, domestic savings registered an annual growth of 30%,
> while NRE deposits dropped to 3% as compared to the previous year. In
> 2009-10, the annual growth rate of domestic and NRE deposits stood at
> 14% and 10% respectively. The number of nationalized bank branches
> increased by 5.13% over the previous year, while the number of private
> sector banks and cooperative bank branches increased by 21.31% and
> 7.20% respectively.
>
> The percentage increase in deposits for nationalized banks, private
> sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
> respectively. "Similarly, the percentage increase in credits for
> nationalized banks and cooperative banks is 56.99% and 60.10%
> respectively, whereas for private sector banks it decreased by 9.41%,"
> the report states.
>
> The credit deposit ratio has decreased from 31 in September 2009 to 30
> in September 2010. Notably, cooperative banks topped the list as far
> as credit deposit ratio is concerned followed by nationalized banks,
> while private sector banks recorded a credit deposit ratio of 20.
>
> http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Tony de Sa
2011-04-03 17:44:02 UTC
Permalink
Dear Albert,

It would help tremendously if you name the bank responsible. This would
enable us to avoid the bank like plague.

Let me cite a disagreement I had with Syndicate Bank, Mapusa:

I went to get my passbook updated and found that the ink had smudged and the
entries were hardly legible. So I asked the lady at the counter whether they
were using refilled ribbons? She spoke rudely to me and told me I could meet
the manager if I wanted. I did exactly that and found that the manager would
not accept what his staff had said and told me after I had had a heated
argument with him that he would give me a new passbook.

Fair enough, so I told him to get the entire page that was smudged
reprinted. The lady in question sent another lady to do this and in temper
they printed only a couple of entries.

Not satisfied with this, I logged into their website and filed a written
complaint with cc to their Regional and Zonal Manager.

Believe it or not, in a couple of weeks I got a couriered parcel with a
whole years passbook entries printed plus an apology letter.

I have found that emailing generally produces good results. I can give a few
more examples of how email works.

Today more and more customer oriented services are email responsive.
Remember now a days anything and everything gets carried on twitter,
facebook and other social networking sites which gives them a bad name.


Tony

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Tony de Sa
2011-04-05 17:56:21 UTC
Permalink
As a humourous sequel to Albert's post on the subject:

I was outside SURAJ BOOKSTALL, Mapusa this morning and this is what some
prankster had printed on an A4 sheet of paper and taped to the wall outside
the bookshop re: Bank of India, Mapusa.

I photographed it and am reproducing it here:

BANK OF INDIA

BANK OF INDIA in Mapusa is in
badly need of Pens so plizz donate at
list 1 Pen to them. They can't afford
1 single pen so plzz pass on these
messages to all your friends so they
also can help. Do this for our
country
BANK OF INDIA
Plzzz help & donate your
Pens

THANK YOU LOTS.

i have transcribed this message 'as is'. Needless to say I thought of Albert
and I promptly photographed it on my mobile. Anyone who wants a copy please
contact me privately.

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Albert Desouza
2011-04-03 04:49:36 UTC
Permalink
Dear Goanetters
The service you get as an customer of nationalised bank is very poor. When you enter any bank you find long ques. The people working over there will behave as if they are doing the customer a big favour .There is no separate que for the senior citizen. The staff many times indulge themselves in gossiping and talking over the mobile phone. If one wants to put money lying in the savings bank account of the same bank to fixed deposit it will never be done on the same day. Come tomorrow.or come after four days.When fixed deposit mature the bank will not send you any notice. At the end of the year lots of customer wants statement showing the accured interest earned by them. Most of the banks will not post that statement to you but will ask you to come to the bank and the statement is put in a file and you come check whther the statement is there or come again. I get my pension through bank of Inda. The bank does not send me any intimation for obtaining a statement that I am alive. This time they send me a post card asking me to visit the bank and when I did come no one knew whose job it is and one non goan lady officer even shouted asking me to wait if I want the work to be done . I usually write a complain through the internet to the head office and then every authority wakes up and they say mea culpa.and lots of apologies are written to me and phone calls .Albert desouza

> Date: Mon, 28 Mar 2011 02:39:21 +0530
> From: news.goanet at gmail.com
> To: goanet at lists.goanet.org
> Subject: [Goanet] NEWS: 'Goa's banking services best in India' (TNN)
>
> 'Goa's banking services best in India'
> TNN | Mar 27, 2011, 05.57am IST
>
> PANAJI: Goa has witnessed a boom in the banking sector and the number
> of banking offices was 556 on September 30, 2010, states the economic
> survey 2010-11. "There is a scheduled commercial bank branch for
> approximately every 4,148 people in Goa as against the all-India
> average of 14,683 people," the survey states.
>
> As per the figures provided in the survey, Himachal Pradesh-with an
> average population of 7,035 people per branch-and Punjab with 8,377
> people come a close second and third respectively. The average of
> Sikkim, Kerala and Uttarkhand is below 9,000, while other states range
> between 10,000 and more up to 29,913.
>
> Among the union territories, Chandigarh has the best average of 5,106,
> while Lakshadweep has 6,818 and Delhi has 8,133. After liberation,
> Goa's banking sector grew phenomenally. "This (the figures) show that
> Goa has the best banking services compared to all other states and
> union territories in the country," the survey report states.
>
> There were hardly five banking offices in 1962, but by the time Goa
> was granted statehood in 1987, the number grew to 300. "The aggregate
> deposits registered a phenomenal growth from 9 crore in 1962 to 26,045
> crore in 2008-09 and to 29,506 crore in 2009-10," according to the
> survey.
>
> During 2008-09, domestic savings registered an annual growth of 30%,
> while NRE deposits dropped to 3% as compared to the previous year. In
> 2009-10, the annual growth rate of domestic and NRE deposits stood at
> 14% and 10% respectively. The number of nationalized bank branches
> increased by 5.13% over the previous year, while the number of private
> sector banks and cooperative bank branches increased by 21.31% and
> 7.20% respectively.
>
> The percentage increase in deposits for nationalized banks, private
> sector banks and cooperative banks is 42.49%, 72.04% and 56.30%
> respectively. "Similarly, the percentage increase in credits for
> nationalized banks and cooperative banks is 56.99% and 60.10%
> respectively, whereas for private sector banks it decreased by 9.41%,"
> the report states.
>
> The credit deposit ratio has decreased from 31 in September 2009 to 30
> in September 2010. Notably, cooperative banks topped the list as far
> as credit deposit ratio is concerned followed by nationalized banks,
> while private sector banks recorded a credit deposit ratio of 20.
>
> http://timesofindia.indiatimes.com/city/goa/Goas-banking-services-best-in-India/articleshow/7796528.cms
Tony de Sa
2011-04-03 17:44:02 UTC
Permalink
Dear Albert,

It would help tremendously if you name the bank responsible. This would
enable us to avoid the bank like plague.

Let me cite a disagreement I had with Syndicate Bank, Mapusa:

I went to get my passbook updated and found that the ink had smudged and the
entries were hardly legible. So I asked the lady at the counter whether they
were using refilled ribbons? She spoke rudely to me and told me I could meet
the manager if I wanted. I did exactly that and found that the manager would
not accept what his staff had said and told me after I had had a heated
argument with him that he would give me a new passbook.

Fair enough, so I told him to get the entire page that was smudged
reprinted. The lady in question sent another lady to do this and in temper
they printed only a couple of entries.

Not satisfied with this, I logged into their website and filed a written
complaint with cc to their Regional and Zonal Manager.

Believe it or not, in a couple of weeks I got a couriered parcel with a
whole years passbook entries printed plus an apology letter.

I have found that emailing generally produces good results. I can give a few
more examples of how email works.

Today more and more customer oriented services are email responsive.
Remember now a days anything and everything gets carried on twitter,
facebook and other social networking sites which gives them a bad name.


Tony

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
Tony de Sa
2011-04-05 17:56:21 UTC
Permalink
As a humourous sequel to Albert's post on the subject:

I was outside SURAJ BOOKSTALL, Mapusa this morning and this is what some
prankster had printed on an A4 sheet of paper and taped to the wall outside
the bookshop re: Bank of India, Mapusa.

I photographed it and am reproducing it here:

BANK OF INDIA

BANK OF INDIA in Mapusa is in
badly need of Pens so plizz donate at
list 1 Pen to them. They can't afford
1 single pen so plzz pass on these
messages to all your friends so they
also can help. Do this for our
country
BANK OF INDIA
Plzzz help & donate your
Pens

THANK YOU LOTS.

i have transcribed this message 'as is'. Needless to say I thought of Albert
and I promptly photographed it on my mobile. Anyone who wants a copy please
contact me privately.

--

Tony de Sa. tonydesa at gmail dot com

^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v^v
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